FAQ's

It’s super easy to sign up to receive your seasonal accessory boxes.

Simply choose the membership plan you want, select your jewel profile preferences, add to cart and proceed to checkout. That's it!  Every third month you’ll receive your box.

We definitely want you to hang out with us for the long term.  We have some really cool things coming up.  Our design team is working hard to curate your collection for you. 

If you must leave however, we understand. To cancel simply log into your account, select "Manage Subscription" and click “Cancel Subscription”. 

Important: To avoid future charges submit your cancellation request at least 10 days before your next bill date.  If your payment is processed and you've paid for your box, a box will be issued to you.   

Please note that all payments are non-refundable. Boxes will only be issued to members who have made successful payments for the season.   

Contact us by email at hello@goldenstoriesbox.com with your order number or account email address if you need further assistance!

If the current box is sold out you will have an opportunity to join the wait-list. You will be notified via email when membership reopens.

Annually - members are billed annually on the anniversary of their sign up date.

Quarterly - members are billed every three months.

Monthly- members are billed between the 1st and 7th of every month.

*Monthly plan is open for new enrollment for a limited time each season.

Annual Members receive:  Automatic savings on your membership and get priority shipping, your boxes are shipped out first. 

All members take advantage of the personalization features. Within each Gold Stories cycle members will receive a personalized box that features their initial on the jewelry.

*A Golden Stories Cycle is five seasons.

All members receive a gift on their anniversary (5th box).

New subscribers are charged immediately at the time of purchase for your first Box. Your future recurring charges are as follows:

Annual Members, your renewal charge occurs on the 1 year anniversary of your subscription.

Quarterly Members, your renewal charge occurs on the 1st of each opening season month (March 1st, June 1st, September 1st, December 1st) for each Golden Stories Box.

*Please note, if you join later in the season (after an opening season month above), you will still be charged again on the next bill date. So if you join on Nov. 15th, you'll be charged again on the next opening season month, December 1st and every three month on the 1st thereafter.

Charges may take up to 2 working days from the date you’re billed to show in your .

Your payment could have failed for several reasons: expired credit card, insufficient balance, etc.  Check this information with your creditor.

If your credit card has expired, you will need to update your new card payment details in your customer account under 'Manage Subscription'.

Yes. 

To change your credit and payment details, go to your customer account and from the 'Manage Subscription' page, select "Payment Information".

Yes.  If you would like to switch your membership type to one different than what you subscribed to, please email us.  You can switch between quarterly and annual memberships. 

Contact us at hello@goldenstoriesbox.com.

Yes.  All subscriptions auto-renew unless you cancel. Please review the 'How do I unsubscribe or cancel' question above for details on how to cancel. You can also email us at hello@goldenstoriesbox.com if you have questions.

Sales tax is charged only on shipments to New York.

We are happy to offer free ground shipping.  We currently ship within the United States only.  Shipping is free for all Continental United States orders but may apply for territories outside (Hawaii, Puerto Rico, Alaska).

Boxes are shipped via USPS mail with tracking. 

Please note that packages will be delivered to your doorstep by the carrier.  Signature confirmation is not required.  Please ensure that your package can be delivered and left unattended.  The customer assumes responsibility of the package once the shipment has been marked as delivered by the carrier, to the address on file.  Should this be an issue for you please contact us hello@goldenstoriesbox.com

Yes.  In your customer account under "My Subscription" select "Address and Shipping Information" and make any necessary edits there.

Important: Address updates must be made at least three weeks before ship dates (ship dates begin on: March 15th, June 15th, September 15th, December 15th).  If received later, the package might be sent to the former address on file.

We’re excited that you’re excited about your box! 

The date you subscribe determines when you’ll receive your first box. Boxes begin shipping on the 15th of every third month.  See the schedule below. 

You will be notified by email when your box is shipped. Please allow up to 10 days from shipment date for actual delivery date at your door. Packages usually arrive sooner however, it’s always possible that there a few unexpected delays as it makes it way to you.  If it’s delayed for an extended time after the 10 days please contact us at hello@goldenstoriesbox.com.

To track your package / shipment and arrival status, retrieve the tracking number from your shipping email or from your customer account. 

If after 10 days from the ship date you have yet to receive your box, please contact us at hello@goldenstoriesbox.com and we'll work to resolve the issue.

We focus on quality over quantity.  There are between 1 and 2 pieces in each box.  Our guarantee is that the value of your box will always exceed what you pay in membership, ALWAYS over 25% savings off the product retail price.

Every piece is carefully selected to ensure that style and quality are at the forefront.

14kt gold filled or 18kt gold plated. Quality is of utmost important to us. ONLY pieces that we believe in make it to the box.  We stand behind our mission to curate a collection that you that you can enjoy long-term.

Details about each individual piece is included in the box and website.

We invite you to review our care instructions and quality guarantee.

We strive for high quality designed to last! To show your jewels some TLC see below:

Caring for your pieces

1. Avoid getting them wet (water, perfume, chlorine, sunscreen, any other harsh chemicals).
2. Keep them away from oils, lotions, and soaps.
3. Try putting your jewelry on last to minimize contact with the chemicals listed above.

Storing them
1. Take them off at night and store them away.
3. Use a soft cloth to gently remove any substance (body moisture, oils, etc.) from your pieces. 
2. Store your GB jewels in a cool, dry place to avoid oxidation. Don’t store them in humid areas.
3. Put them in the jewelry box.
4. For your dainty and delicate pieces, store appropriately to avoid tangling or damage.

A product description of your pieces will be enclosed in every box in addition to a care card with tips on caring for your jewels.

We pride ourselves on providing optimal quality in our jewels.  We also share very detailed care instructors for every item so they can last you for years.

If an item in your box tarnishes within 1 year we will exchange your piece.  If the original design is no longer available one of equal value will be sent to you.

This guarantee does not include physical damage as a result of wear and tear on part of the member.  This guarantee is strictly for abnormal tarnish or discoloration of your pieces. 

Being size inclusive is important to us.  Golden beauties of all sizes can enjoy the box.    

Necklaces that are shorter than 18" will come with an extender, so they can be worn shorter or longer.   Tell us your bracelet, anklet, and ring size when you subscribe so that all of your jewelry will fit you comfortably.  Not sure of your size? See the chart below.  

Having a hard time or don't see your size? Contact us at hello@goldenstoriesbox.com, we'd be happy to assist.

Absolutely! To check out pieces from previous boxes visit our Your Gold Collection Page.

Yes.  When you subscribed, you indicated your sizing preferences and initial.

To update this information please email us at hello@goldenstoriesbox.com. 

Important:  Update requests must be submitted at least a month before boxes begin shipping.   

For example, if you want to update preferences for your December 15th shipping box, you must submit your updates by October 15th. 

Because we begin designing and curating boxes immediately after each season - enrollment period, we may not be able to accommodate preference changes thereafter.  Updates received later will be applied to the following box.

Unfortunately we don’t offer exchanges or refunds.  Due to the early preparation required to curate each box, we’re unable at this time to accommodate returns or refunds.

We aim to design and hand select stylish, everyday, quality pieces that will build a complete and timeless collection.  We also intentionally package your box like a gift –should you want to gift it to a friend. 

We prioritize quality and carefully review every product and every box prior to shipment.  If a product in your box is damaged please contact us immediately after receiving your shipment.  A member of our team will work to resolve the issue.

Your Personalized Box - During each cycle members will receive a personalized box in which the jewelry features their initial. When you join tell us the initial you want us to use on your jewel curation for your personalized box!  A Golden Stories cycle consists of five seasons.  Within every five seasons one seasonal box will be a personalized box. 

The Boutique is a private shop available to current active Golden Stories members.  Members get access to jewels at a discounted rate, up to 50% off.  Items in the boutique include current box jewels, past box designs, High-end Gwen Beloti pieces, and exclusive Golden Stories items. 

Yes.  A standard shipping fee of $6 is applied to all Boutique orders.  Orders are shipped via USPS First Class Mail with tracking.

Your Seasonal boxes continue to ship free.

Orders are processed and prepared for shipment within 5 days. Please allow up to 10 days once shipped for delivery.

You can track your order using the tracking link emailed to you once your order has been prepared for shipment.

You can also check the status of your orders in your account by logging in here.

No.  Boutique orders ship separately from your seasonal boxes.  We cannot add Boutique orders to your box.

Due to the nature of the discounts that we offer, Boutique merchandise cannot be returned or exchanged.  If you have an issue with an item please email us and we'll work with you. 

You cannot add an additional Box subscription to your cart along with Boutique items. If you checkout with an additional subscription and boutique items your order will be cancelled.

If you purchase an item from the Boutique it is highly unlikely that it will be included in a future box but we cannot guarantee that.

The Members Only Boutique is open during select times each season. All active members will receive an email invitation to shop the special offers when the shop is live.

Share your unboxing footage with us or and your styling images.  Capture video of you opening up your box. Show us your favorite things.  Share pics of you wearing your pieces, show us how you style your looks. 

If your submission is selected to be featured you could win a free box!

Most promo codes are for new subscribers.  Periodically however, current members will have access to specials offers and promotions.

Be sure to subscribe to the email list below to be the first to learn about new and exclusive offers.